At Black Paw Kitchen, we value the trust you place in us. Protecting your personal information and being transparent about how we use it is an important part of that trust. This Privacy Policy explains the types of data we collect, how we use it, who we may share it with, and what rights you have regarding your information.

By using our website or services, you agree to the practices described below.

1. Information We Collect

When you interact with Black Paw Kitchen—whether by visiting our website, making a purchase, or contacting us—we may collect different types of information:

Personal Identifiers

Name, email address, phone number, shipping and billing address.

Account login information (if applicable).

Payment & Transaction Data

Credit card or debit card numbers, bank account details, and related billing information (processed through secure providers).

Records of past purchases, subscriptions, and order history.

Pet & Lifestyle Details

Your pet’s name, preferences, and dietary information to customize our products and services.

Optional details provided through surveys or profile updates.

Technical & Online Activity Data

Device type, browser type, IP address, geolocation (approximate), and cookie data.

Pages visited, search activity, time spent on the site, and how you interact with our content.

Audio, Video, & Communication Data

Calls, emails, or chat interactions with our customer service team (which may be recorded for training and quality purposes).

Voluntary Information

Feedback, survey responses, testimonials, or reviews.

Information shared on our social media pages.

2. How We Use Your Information

We collect and process information for the following purposes:

Fulfilling Orders – to confirm, process, ship, and deliver your purchases.

Account Management – to help you create, maintain, and update your Black Paw Kitchen account.

Customer Support – to respond to your inquiries, resolve issues, and provide assistance.

Personalization – to recommend products, services, or promotions tailored to your pet’s needs and your preferences.

Marketing & Outreach – to send newsletters, offers, and product updates (unless you opt out).

Research & Improvement – to analyze customer behavior, enhance our website, and develop better recipes and services.

Security & Fraud Prevention – to detect, investigate, and prevent unauthorized activity.

Legal Compliance – to comply with laws, regulations, and legal requests.

3. Sharing & Disclosure of Information

We do not sell your Personal Information. However, we may share it under the following circumstances:

Service Providers – companies that perform services on our behalf, such as payment processors, delivery partners, IT providers, and analytics firms.

Business Partners – for joint promotions or collaborations, only with your consent.

Legal & Safety Obligations – when required by law, subpoena, or to protect the rights and safety of our company, employees, customers, or others.

Corporate Changes – if Black Paw Kitchen undergoes a merger, acquisition, or asset sale, your information may be transferred as part of the transaction.

With Your Consent – anytime you authorize us to share information.

4. Cookies & Tracking Technologies

Like most websites, Black Paw Kitchen uses cookies and similar technologies to improve your experience. These tools help us:

Remember your preferences.

Track website traffic and performance.

Deliver relevant advertising and promotions.

Understand how visitors use our site to improve functionality.

You can disable cookies through your browser settings, but some features of the website may not function properly.

5. Data Security

We implement reasonable safeguards to protect your data from unauthorized access, use, or disclosure. While no system is completely secure, we use encryption, limited access protocols, and monitoring to reduce risks.

Your Role in Security: Keep your account credentials private, use strong passwords, and notify us if you suspect unauthorized use of your account.

6. Data Retention

We retain Personal Information only for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and maintain business records. When no longer needed, information is securely deleted or anonymized.

7. Your Rights & Choices

Depending on your location, you may have certain rights under state or federal privacy laws. These may include:

Access & Portability – request a copy of the information we hold about you.

Correction – update or fix inaccurate information.

Deletion – request that we delete certain data.

Opt-Out of Marketing – unsubscribe from promotional communications at any time.

Restrict Data Sharing – limit the sharing of your data for advertising purposes.

Non-Discrimination – we will not deny services or treat you unfairly for exercising your rights.

To exercise your rights, contact us at [email protected].

8. Children’s Privacy

Our website and services are not directed toward children under the age of 16. We do not knowingly collect Personal Information from minors. If we learn we have inadvertently collected such data, we will promptly delete it.

9. International Users

Black Paw Kitchen’s website and services are intended for use in the United States. If you access our services from outside the U.S., please be aware that your information will be transferred to and processed in the U.S. under this Privacy Policy.

10. Policy Updates

We may revise this Privacy Policy periodically to reflect changes in our business, services, or applicable laws. Any updates will be posted on this page with a new “Effective Date.” If significant changes occur, we will notify you by email or through a notice on our website.

11. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your Personal Information, please reach out to us at:

📧 [email protected]

We’re here to ensure your trust, confidence, and peace of mind when choosing Black Paw Kitchen.